Full customer portal audit
A written review of the live customer portal: sign-in, account home, self-service, documents, and the quiet paths people only use when something is already wrong.
From RM 12,800 · 10–15 working days
Work
Engagements we actually take
Each item below is a bounded reading of a customer portal, quoted in ringgit and delivered as a written pack. Nothing on this page is a checkout. If the portal is still a slide deck, wait until customers can log in.
Sign-in and session review
Password reset, device memory, concurrent sessions, and the half-hour after a customer thinks they have left the portal.
From RM 6,400 · 5–7 working days
Personal data and account mapping
What the portal stores, shows, exports, and forgets — read against how Malaysian customers actually use account pages.
From RM 8,900 · 7–10 working days
Self-service flow walkthrough
Bills, tickets, appointments, document requests — the chores customers hoped they would never need a counter for.
From RM 7,200 · 6–8 working days
Schema and contract check
Forms, APIs, and exports compared with what the screens promise — the quiet mismatches that become night-time incidents.
From RM 9,600 · 8–12 working days
Remediation verification pass
A second reading after your team has fixed the first audit. Same journeys, new evidence, a shorter report.
From RM 4,800 · 3–5 working days