Engagement
Full customer portal audit
Most portals are signed off as a project. Customers meet them as a place they return to when a bill is wrong, a document is missing, or a password will not reset. This engagement reads the portal in that second mode.
From RM 12,800 · 10–15 working days
We start from a short scoping call so the review is bounded: which portal, which roles, which environments, and which journeys matter this quarter. You do not receive a generic checklist dressed as a report.
Reviewers work as a returning customer would. We create or are granted test accounts, complete the tasks your support team hears about, and pause wherever the interface, the copy, or the underlying record does not match.
The deliverable is a dated audit pack: an executive note for the owner of the portal, a finding register for the team that will change it, and a short list of checks to repeat after the first round of fixes.
This is not software development, hosting, or a penetration test sold as an audit. Where a finding needs a specialist lab, we say so in plain language and stop at the boundary of the engagement.
What is in the pack
- Walkthrough of public and authenticated journeys on the agreed environment
- Finding log with severity, evidence, and the customer-facing consequence
- Schema and field notes where forms, exports, or account objects disagree
- A close-out briefing in Kuching or by video
Fees are informational. We invoice after a scoping call. There is no payment form on this site.
