Engagement
Self-service flow walkthrough
Self-service fails in the middle of a task, not on the marketing page. We walk the chores your customers actually attempt and write down where they stall.
From RM 7,200 · 6–8 working days
Bring the six things customers ring about. We attempt those six things in the portal, with the roles you name, and we stop when the portal stops — including when it pretends to succeed.
Findings are written as customer consequences: a bill that looks paid but is not, a ticket that cannot be found later, an appointment slot that vanishes after confirm.
Teams use this when a new bill format, a new CRM, or a merged brand has left the portal one release behind the counter.
What is in the pack
- Task-based walkthroughs agreed in scoping (up to six primary chores)
- Notes on empty states, error copy, and ‘please visit a branch’ dead ends
- A short list of copy and flow changes that would cut repeat contacts
- Optional observation of a support transcript sample you provide
Fees are informational. We invoice after a scoping call. There is no payment form on this site.
