Engagement
Sign-in and session review
A portal that ‘has login’ can still strand people on shared counters, family tablets, and kiosks in branch. This review stays with identity until the session is actually over.
From RM 6,400 · 5–7 working days
We treat sign-in as a service desk in miniature. If the reset mail is slow, the error copy is accusatory, or a session survives on a public PC, customers will phone you — or they will stop using self-service altogether.
The work is observational and documented. We do not ‘break in’. We use agreed test identities and the same screens your customers see, then write down what a careful stranger could infer from those screens.
Useful for teams about to add passkeys, a new identity vendor, or a second portal that reuses the same accounts.
What is in the pack
- Reset, unlock, and first-time activation paths
- Remembered devices, timeout behaviour, and sign-out completeness
- Notes on linked profiles and household or company accounts where they exist
- A compact finding list ranked by customer harm, not by slogan
Fees are informational. We invoice after a scoping call. There is no payment form on this site.
